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Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect personal information when communicating with our customers through the WhatsApp Business Platform.

Our company uses WhatsApp Business and our internal Odoo ERP system to manage customer communication related to our services and operations.

2. Information We Collect

When you communicate with us via WhatsApp, we may collect and process:

  • Your phone number

  • Your name (if provided)

  • Messages exchanged between you and our business

  • Media files such as images, documents, and PDF invoices

  • Transaction-related information (orders, invoices, service details)

3. How We Use Your Information

We use this information strictly for legitimate business purposes, including:

  • Responding to inquiries

  • Sending invoices and payment reminders

  • Sending order confirmations

  • Providing service updates

  • Customer support communication

  • Internal record-keeping within our Odoo ERP system

We do not sell, rent, or trade your personal information.

4. Data Storage and Security

Customer communication data is stored securely within our internal systems and/or secure cloud infrastructure.

We implement reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.

5. Data Sharing

We may share information only when necessary with:

  • Meta Platforms, Inc. (WhatsApp Business Platform) for message delivery

  • Authorized internal personnel for business operations

We do not share personal data with third parties for marketing or resale purposes.

6. Data Retention

We retain communication records only for as long as necessary for business, accounting, or legal purposes.

7. Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate data

  • Deletion of your data

  • To opt out of WhatsApp communications

To make such a request, please contact us at:

Email: [Insert Your Email Address]

Phone: [Insert Your Business Phone Number]

8. Policy Updates

We may update this Privacy Policy from time to time. Any updates will be published on this page.

If you’d like, I can also generate a matching Terms of Service page so Meta sees both links and your submission looks fully complete.